Vip99's Privacy Policy – Your data, your security

1 What information we collect

When you create an account and use the vip99 platform, we collect certain necessary information. This is done solely to provide you with a better, safer, and more personalized experience.

Information provided directly

The information you provide at registration includes:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Preferred payment methods and related details

Automatically collected information

When you use vip99, certain information is collected automatically:

• IP address & device type
• Browser type & operating system
• Session duration and page visit information on the platform
• Betting History & Transaction Records
• Browsing data collected via cookies and tracking technologies

Information received from third parties

Information may sometimes be received from payment providers (bKash, Nagad, Rocket) or identity verification agencies. This data is used solely to confirm transactions and keep your account secure.

Data Type	Purpose of Collection	Mandatory?
Name & Date of Birth	Account creation and age verification	Yes
Email & Phone	Communication & Security Verification	Yes
Identity document	KYC & AML Compliance	For Large Withdrawals
Payment Information	Deposit & Withdrawal Process	Yes
Browsing data	Platform improvement & security	Automatic

2 How We Use Your Information

Vip99 uses the information collected under this Privacy Policy for the following purposes. Each use is specific, limited, and aimed at improving your experience.

• Account Management: To create, verify, and maintain your account.
• Transaction processing: For processing deposits, withdrawals, and bonus payments.
• Security Verification: To detect fraud and protect your account.
• Legal Obligations: To comply with AML and KYC regulations.
• Customer Support: To resolve your issues quickly and effectively.
• Personalized experience: To tailor games and offers to your preferences.
• Platform Improvement: To analyze user experience and continuously improve our services.
• Responsible Gaming: To detect unusual betting patterns and provide timely assistance.

3 Data Retention & Storage

Your information is stored on secure servers and retained only for as long as needed. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Log Files & Browsing Data: Up to 12 months.
• Cookie Data: Between 30 days and 1 year depending on type.

Once the applicable retention period expires, your data is securely deleted or anonymized.

4 Data Sharing & Disclosure

Vip99 never sells or rents your personal information. However, data may be shared with specific third parties in the limited circumstances outlined below.

• Payment Providers: Only the data required to process transactions with bKash, Nagad, Rocket, or your bank.
• Identity verification agencies: With licensed organizations to complete the KYC process.
• Legal authorities: In response to a court order or a lawful request from a government regulatory authority.
• Technology Partners: With technology service providers who operate the platform, strictly under contractual confidentiality agreements.
• Auditors & regulators: For routine audits by licensing authorities.

Every third party is bound by our strict confidentiality agreements and is not permitted to use your information for their own purposes.

5 Cookies & tracking technologies

The vip99 website and app use cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences.

Cookie types

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To analyze platform usage – fully anonymized data.
• Marketing cookies: To show you relevant offers and promotions — you can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

6 Your Data Rights

Under vip99's Privacy Policy, you hold the following rights over your data. All rights can be exercised free of charge.

To exercise these rights support@vip99-baji.comto send us an email. We will respond within 30 days of receiving your request. Due to legal obligations, some data may not be immediately erasable.

7 Security Measures

Vip99 uses industry-leading security technology to protect your data. Our security team operates 24/7, around the clock.

• SSL/TLS 256-Bit Encryption: All data transmissions are encrypted.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Two-Factor Authentication (2FA): An additional layer of login security.
• Real-Time Fraud Monitoring: Instant detection of suspicious activity.
• Regular security audits: Tested by independent third parties.
• Data masking: Sensitive information (card numbers, ID details) is partially masked.

8 Child Protection Policy

Vip99 is strictly for users aged 18 and above. We never knowingly collect information from or allow account registration by anyone under 18.

Age verification is conducted at registration. If we suspect that a minor's data has been collected, the account will be immediately closed and the data deleted. We act promptly on requests from parents or guardians.

9 Privacy Policy Updates

Vip99 may update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through a platform announcement. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The date of the latest update will always be shown at the top of this page. To request an older version, please contact us.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with our data protection team.

• Email: support@vip99-baji.com
• Live Chat: Click the chat icon at the bottom right of the platform
• Response Time: Within 24 hours (usually much faster)

We take every concern you raise seriously and are committed to providing a satisfactory resolution.